Questions, answered plainly.

evengate. is the connection between you and the right contractor. You describe what's going on once, in your own words. We tell you back everything we heard, so you know your problem was understood, and that same clear picture is what trusted contractors use to send you real quotes.

No calling around. No repeating yourself. You see each quote and who's behind it, and you choose.

evengate. costs you nothing to use. Describing your job and comparing quotes is free. The only thing you pay for is the work itself, at the amount you confirm when the job is done. More on how quotes and pricing work on the pricing page.

evengate. is built to cover the majority of the work homeowners turn to the trades for. We're starting with HVAC and plumbing (heating, cooling, and water systems) and adding more trades as we grow.

We're starting in the greater Reno, NV area and expanding from there. Outside that area we don't have contractors yet, so a job submitted there may not get quotes.

Tell us what's going on in your own words: what's wrong, where, and anything you've noticed. If you have photos, add them; they help.

evengate. takes everything you share and turns it into a well-defined scope, a clear picture of the job a contractor can usually quote on without a visit to your house. When a contractor does need to see it first, they can ask for a walkthrough, and you decide whether to allow one. That's the whole idea: scoping the work properly up front so the quotes you get back reflect the work as accurately as possible.

Your job goes to qualified contractors in your area who do that kind of work. They review the scope and send quotes back, and each one shows up for you to review on your own time. You're not chasing anyone. The quotes come to you.

We don't put a clock on contractors. No one can honestly promise that, and we won't pretend otherwise. What evengate. does is take the chasing off your plate. Quotes come to you. You'll see each one as it lands, and you decide when you've got enough to choose.

Every contractor is quoting the same well-defined scope, the one built from what you described, so you're comparing like for like, not five different interpretations of your problem. For each quote you see the price, the contractor's profile, how many jobs they have completed, and their rating once enough homeowners have reviewed them. Until then it reads New to evengate., because one or two reviews is not a rating.

Because the scope is clear up front, a fair price plus a contractor with a strong track record is enough to decide on with confidence. No site visit, no trip fee, no sales call.

No. That's the part evengate. removes. The scope is clear, and each contractor's track record is right there with their quote, and their rating once enough homeowners have reviewed them. You have what you need to choose the right person without working the phones.

While you're comparing quotes, contractors see the type of work, your photos, and your ZIP code, but not your name, address, or phone number. The one exception is a walkthrough: if you approve one with a contractor before accepting a quote, that contractor gets your address and your first name and last initial so they can come look.

Once you accept, the contractor you chose gets your address and your first name and last initial. Your phone number and email are never shared. Calls and texts route through a number assigned by evengate., so your personal number stays private unless you choose to share it directly.

A contractor never sees anything about your other jobs.

Your home record belongs to the house: the equipment in it, the work done on it, who did it, the warranties and the maintenance notes. Your account belongs to you: your name, email, phone, card, receipts and messages.

The two are kept apart on purpose, so the record carries nothing about you. If you close your account, the home record is not erased with it.

Not yet. Each quote includes the contractor's approach and what's included, and that's what you compare. The one way to talk before accepting is a walkthrough: if a contractor asks to see the job first and you approve it, that contractor gets your address to come look. Messaging opens once you accept a quote, and your phone number stays private even then.

You're never charged for posting a job, so if the quotes don't come or only one does, you're free to wait, adjust the details, or walk away at no cost.

A single quote isn't a trap. You still see the price, the contractor's track record, and their rating once enough homeowners have reviewed them, and the scope is clear, so you can judge whether it's fair on its own merits, not just against other numbers.

When you describe the job, you tell us how urgent it is, and that goes out with the request so contractors know what they're responding to. Urgent jobs are flagged as urgent.

One honest note: evengate. doesn't put a clock on contractors or promise a someone-in-an-hour guarantee. No one can do that truthfully. What we do is get your request, scoped and urgent, in front of the right people fast. If it's a genuine emergency, like gas, flooding or anything unsafe, call the appropriate emergency line first.

Skilled tradespeople who run real businesses and take pride in their work. For most of them, their name, and the reputation behind it, is their brand. That's the kind of contractor evengate. is built for.

Every contractor applies with their license and proof of insurance, and passes a background check before they can quote. Technicians on their teams have their own background check too. It's a professional bar, not a hurdle. It's there so the people doing good work are the ones you're choosing between.

Yes. Contractors carry the licensing and insurance their trade requires, reviewed before they're on the platform, with each review dated. It's a standard professionals already hold themselves to, and we just make it visible to you.

Yes. Every review comes from a real job completed through evengate., earned on the work itself, not imported from somewhere else. A rating shows once enough homeowners have reviewed a contractor. Until then it reads New to evengate.. Good tradespeople build that record on purpose, and you get to see it.

No. evengate. is the connection between you and the contractor. We make the introduction, keep the job details and communication organized, and coordinate payment so it's fair on both sides. The work itself is done by the contractor you choose, who stands behind it.

That coordination benefits both ways: contractors get paid promptly without chasing their money, and you get a window to make sure the job's done right before it closes out.

Contractors set their own quote on the same scope, and no contractor sees another's number. You compare the quotes side by side, along with each contractor's profile. evengate. doesn't score or rank them.

evengate. charges contractors a platform fee on finished jobs. Each contractor decides whether it is built into their price or added on top, and either way it is already in the quote. You pay the amount you confirm when the job is done, and anything above the accepted quote needs your okay first.

You pay the amount you confirm when the job is done. evengate. adds no fees at checkout, and anything above the accepted quote needs your okay first. evengate. charges contractors a fee on completed jobs, and each contractor sets their own price.

Quotes on evengate. start at $75.

You pay by card or from your bank, and the price is the same either way. A card is authorized when you accept a quote, not charged, the way a hotel places a hold when you check in. A bank is linked when you accept: you log in to your bank through Stripe and approve the payment, and nothing is taken. Nothing moves until the work is finished. Then you confirm and the payment goes through. If you don't, it goes through automatically 24 hours after completion. A bank payment takes up to 4 business days to clear.

No. You pay the amount you confirm when the job is done. evengate. adds no fees, and anything above the accepted quote needs your okay first.

evengate. makes its money from a platform fee contractors pay on finished jobs. It is already in the quote, never an extra line on your total.

Most issues get handled directly between you and your contractor, the way they would anywhere. If the work isn't right, the contractor gets the first chance to make it right. That's their obligation under the Quality & Workmanship Standards, and they warrant their workmanship for whatever labor warranty term they stated in their quote. They also carry general liability insurance for property damage. If that doesn't resolve it, you can bring in another contractor, and evengate. will give you the full record of the job (the accepted quote, messages, and close-out photos) to use however you need.

Once you accept a quote, you and the contractor use evengate. to lock in a time. It stays on the job, so there's a clear record of what was agreed.

The quote is the price unless the job turns out to be materially different from what was scoped. If a contractor gets on site and finds that, they talk it through with you before doing the work, and they don't do extra work without your agreement.

When the job is finished, the contractor enters one final amount. You have 24 hours to approve it or raise a concern before you pay. If you do nothing in that window, the payment goes through, by card or from your bank, whichever you chose. The one exception: if the final amount came in above the price in the quote you accepted, nothing is paid until you okay it.

When the contractor marks the work complete, it comes to you to confirm, releasing payment and closing out the job, a final handshake that both sides agree the work is complete.

If something still needs attention, you raise it instead and the contractor gets the opportunity to make it right first. If no issue is raised during the review window, the job closes automatically.

If your contractor offered one. Every quote shows the labor-warranty term the contractor is committing to. You see it before you accept, and it goes on your home's record at close-out exactly as stated. evengate. does not set a minimum and is not the warrantor; the contractor is. Equipment and parts are covered separately by their own manufacturers' warranties.

If something isn't right, take it to the contractor directly. What they owe you is set by the warranty in their accepted quote, your agreement with them and the law that applies to the work. They carry general liability insurance for property damage.

If that doesn't resolve it, you're free to bring in another contractor. evengate. will give you the full record of the job (the accepted quote, messages, and close-out photos) to use however you need.

The goal is simple: the contractor stands behind their work, and you have everything you need if they don't.

Yes. You can cancel before work begins. Once a contractor is committed or work has started, the cancellation policy covers how it's handled, written plainly, with no surprises.

Raise a concern rather than confirming the job. That reopens the conversation with the contractor and gives them the chance to make it right, and most want to. Great tradespeople stand behind their work; it's their business, their name, and their reputation on the line.

While your concern is open, you are not charged. If you and the contractor work it out, or you withdraw the concern, the payment goes through. If the contractor disputes it, any hold on your card is released, nothing is taken from your bank, nothing is paid through evengate., and payment is between you and the contractor. If the concern is still open five days after you raised it, it closes and the payment goes through, so keep the conversation going in the app.

evengate. doesn't judge the work or decide who's right. That's between you and your contractor. What it does do is give you the full record of the job whenever you ask, and a contractor who ignores correction requests can be suspended or removed from the platform.

If a contractor goes quiet before the work is done, nothing has been charged. You can cancel the job at no cost and post it again. If it happens after they've marked the job complete, raise a concern during the 24 hour window instead of approving, and the charge doesn't go through while that concern is open. A concern that is still open five days after you raised it closes, and the charge then goes through. Either way, a contractor who goes quiet or doesn't show can be suspended or removed from the platform.